FWD HiVE Business Conference · Amsterdam 2026

How AI-Ready Are You As an Adviser?

This short assessment helps you understand where you are today with AI and digital tools — and where you can get to. Your answers are anonymous and will help shape the session on June 9th in Amsterdam.

3 minutes Anonymous Instant results

About You

A few quick details so we can tailor your results.

Q1. Which FWD market are you from?

Hong Kong

Philippines

Malaysia

Thailand

Taiwan

Vietnam

Q2. What best describes your role?

Insurance Adviser / Agent

Team Leader / Agency Manager

Senior Executive / Director

AI Awareness & Mindset

How curious and comfortable are you with AI right now?

Q3. How would you describe your current relationship with AI tools?

I don't use them and I am not sure where to start

I have tried a few tools but I do not use them regularly

I use AI tools occasionally and I am building confidence

AI is part of my regular working routine

Q4. In the last 30 days, have you used an AI tool at work — even once?

Yes

Not yet

Q5. How concerned are you that AI might reduce the need for advisers like you?

Not at allVery concerned

Your Working Day

Understanding how you spend your time is the first step to changing it.

Q6. Roughly what proportion of your working day is spent on admin — forms, follow-ups, reports, scheduling?

Less than 20%

20–40%

40–60%

More than 60%

Q7. Which tasks do you most wish you could hand off or automate? (select all that apply)

Filling in application forms and paperwork

Following up on new business and underwriting

Creating social media content and marketing material

Researching and preparing for client meetings

Finding and warming up new leads

Claims servicing and client service queries

FWD Digital Tools

FWD has invested significantly in AI and digital tools for advisers. Let's see how much use you are getting from them.

Q8. How often do you use the FWD CUBE app as part of your sales process?

I don't use it or I am not familiar with it

I use it occasionally

I use it regularly — it is part of how I work

I rely on it daily — I could not work without it

Q9. Have you used the AI training avatars for role play practice?

I have not tried them yet

I tried them once but have not gone back

I use them regularly to prepare for client meetings

Q10. Have you used the ACE tool to create and share personalised content?

ACE is live in your market

I have not tried it yet

I have tried it but I do not use it regularly

I use it regularly to push content to clients

I use it all the time — it has changed how I prospect

ACE is not yet available in your market — it is currently live in Philippines and Malaysia. It will be coming to your market soon. The session on 9th June will show you exactly what to expect when it arrives.

Clients & the Future

The world your clients live in is changing rapidly. How prepared do you feel?

Q11. How much do you use AI to prepare for individual client meetings — for example to research their situation or anticipate their questions?

I don't use AI for meeting preparation

I have tried it once or twice

I use it sometimes and I have found it useful

It is a core part of how I prepare for every meeting

Q12. Do you have a personal digital presence — LinkedIn profile, content you share — that potential clients could find?

No online presence yet

A basic profile but I rarely post or update it

An active profile where I share content occasionally

A strong presence — clients find me through my content

Q13. How ready do you feel for the next wave of AI changes coming to the insurance industry over the next three years?

Not readyVery ready

Q14. What is the single biggest thing holding you back from using AI more in your work?

I do not know where to start or what to try

I do not have the time to learn new tools

I am not sure I trust AI with client information

Old habits — the way I work already works well

Nothing — I am already using AI regularly

Please answer all questions before seeing your results. The unanswered questions have been highlighted below.